Return & Refund Policy
At our company, we highly prioritize our customers’ satisfaction and aim to guarantee it with every purchase. Nevertheless, we acknowledge that there might be instances where a return or exchange becomes essential. We encourage you to take a look at our revised return and refund policy to gain a clearer understanding of the procedures and terms involved.
Return Policy:
If you receive an incorrect or defective item, you must return it within 7 days of receiving your purchase. Items must be returned in their original condition (tags attached, item unwashed and unworn). For hygienic reasons, we do not accept the return or exchange of bodysuits or accessories. All marked down sale items are final sale. For further inquiries, please contact us at [email protected] for assistance.
Refunds:
Please note that we do not accept refunds once you have made your purchase online with us.
Returns & Exchanges:
Our company provides returns and exchanges only for the following reasons:
- Incorrect item
- Exchange of sizes
Please be aware that if the item is sold out, you will not be entitled to an exchange. Free size / one size items are also not exchangeable.
Shipping Costs for Incorrect Items:
Shipping fees will be borne by our company for items that are incorrect or defective. Please update our customer service team with the tracking number & courier used, along with the official receipt, so that our team can reimburse the shipping fee to you. For convenience, you may use Citylink Express for returns or any dispatch courier that is convenient for you. If you use Grab Express for returns, charges will be at your own expense. We will not bear any cost for Grab Express if you need to return the items urgently.
Shipping Costs for Size Exchanges:
For size exchanges, customers are responsible for shipping fees for both returns and redelivery. You may use any preferred courier service for the return and make sure to update our customer service team with the tracking number as soon as it’s dispatched via Instagram direct message or email.
To prevent any wrong sizing issues, we encourage customers to reconfirm sizing before placing an order by providing us with the measurements of your waist, hips, and thigh.
How to Return Items:
1. Email [email protected] or send us a direct message on Instagram with the following details:
Subject: Return
Order number:
Product Name:
Reason for return: Attach a photo of the incorrect items.
2. Use the return address stated below:
Receiver: Wong Han Sen
Phone No.: +6016-8338848
Address: Lot A-1-07, Block A, Lorong Lebuh Sutera, Sutera Avenue Sembulan, 88100 Kota Kinabalu, Sabah, Malaysia
Please include your order number and reason for exchange along with the items when you return them.
3. Once we have checked and confirmed the goods/products, we will ship the new goods/products after confirmation and notify the customer.
*All items must be shipped back within 7 days (MALAYSIA) from the date of receipt, only with the approval of our customer service team.
We regret to inform you that we will not be able to accept items that do not meet the above-mentioned criteria. This is to ensure we receive the returned pieces in the best condition and maintain the quality of the items we sell online.
